PagerDuty MCP Server — 10 AI Tools | Claude, ChatGPT & More

PagerDuty MCP ServerPagerDuty MCP server with 10 ready-to-use AI tools. Connect PagerDuty to Claude, ChatGPT, Gemini, or any MCP-compatible AI assistant. Cloud MCP connector — no install, no Docker, works from any browser.Category: Developer Tools. 10 tools available. Authentication: API Key.Stay on top of incidents without watching the PagerDuty dashboardWhy PagerDuty + AI?When incidents fire, you need answers fast -- who is on-call, what services are affected, what is the current status. Stop refreshing PagerDuty and let AI give you the incident picture instantly.Example prompts you can send your AI about PagerDuty

Ask: "What incidents are currently triggered or acknowledged?"
AI does: AI fetches all active incidents, groups by severity, and shows the assigned responders and affected services.

Ask: "Who is on-call right now for the platform team?"
AI does: AI checks the on-call schedules and escalation policies, returning the current primary and secondary on-call engineers.

Ask: "Create a P2 incident for the payment processing service"
AI does: AI creates the incident with the right service, urgency level, and escalation policy, notifying the on-call team.

Ask: "Add a note to incident P1234: "Root cause identified, fix being deployed""
AI does: AI posts the status update to the incident timeline, keeping all responders informed.

Featured PagerDuty Tools

list-incidents: List incidents in PagerDuty with optional filters. Returns incident number, title, status (triggered/acknowledged/resolved), urgency (high/low), service name, assignments, priority, and created/resolved timestamps. Default: 25 most recent incidents. WHEN TO USE: "Show open incidents", "What incidents are firing?", "List all triggered alerts", "Show me high-urgency incidents", "What happened last week?", "Any incidents on the API service?", "How many incidents were resolved today?". EXAMPLES: - Active incidents only: {"statuses": ["triggered", "acknowledged"]} - High-urgency fires: {"statuses": ["triggered"], "urgencies": ["high"]} - Incidents for a specific service: {"service_ids": ["PXXXXXX"]} (get ID from list-services) - Last 7 days: {"since": "2026-02-08T00:00:00Z", "until": "2026-02-15T00:00:00Z"} - Newest first: {"sort_by": "created_at:desc"} WORKFLOW - Incident triage: 1. list-incidents with statuses=["triggered"] to see unacknowledged fires 2. get-incident on each to read full details 3. update-incident to acknowledge or resolve 4. add-incident-note to document findings.

get-incident: Get full details of a specific PagerDuty incident by its ID. Returns title, status, urgency, detailed description/body, service, escalation policy, current assignments, priority, acknowledgements, and all timestamps (created, last status change, resolved). WHEN TO USE: "Tell me about incident P1234ABC", "What are the details of this incident?", "Show me the incident description", "Who is assigned to this incident?". CRITICAL: The incident_id is required. Get it from list-incidents first if you only know the title. Incident IDs look like "P1234ABC" or a longer alphanumeric string. EXAMPLE: {"incident_id": "P1A2B3C"}

list-on-calls: List who is currently on-call in PagerDuty. Returns on-call entries with user (name, email), escalation policy, escalation level (1=primary, 2=secondary, etc.), schedule name, and the start/end times of the on-call shift. WHEN TO USE: "Who is on-call?", "Who is on-call for the API service?", "Who gets paged if something breaks?", "Show me the on-call schedule", "Who is the primary on-call right now?", "List all on-call responders". CRITICAL: Set earliest=true to get only the CURRENT on-call person per escalation level. Without earliest=true, you get all future rotations too, which is usually not what the user wants. WRONG: {} (returns all future on-call rotations, potentially hundreds of entries) CORRECT: {"earliest": true} (returns only who is on-call RIGHT NOW) EXAMPLES: - Who is on-call now: {"earliest": true} - On-call for a specific policy: {"escalation_policy_ids": ["PXXXXXX"], "earliest": true} - On-call for a schedule: {"schedule_ids": ["PXXXXXX"], "earliest": true} WORKFLOW - Find who to contact about a service: 1. list-services to find the service and its escalation_policy 2. list-on-calls with that escalation_policy_id and earliest=true 3. The level 1 user is the primary responder.

create-incident: Create a new incident in PagerDuty. The incident starts in "triggered" status and is routed through the service's escalation policy, notifying the on-call responder. Returns the created incident with its ID. WHEN TO USE: "Create an incident for the API being down", "Trigger a PagerDuty alert", "Page the on-call team about this outage", "Open an incident on the database service". CRITICAL: Requires title + service_id. You MUST call list-services first to get the correct service_id. Do NOT guess service IDs. WORKFLOW - Create an incident: 1. list-services to find the service_id (e.g., search for "API" or "Database") 2. create-incident with the title, service_id, and optional details 3. Optionally add-incident-note with additional context EXAMPLES: - Basic: {"title": "Database connection pool exhausted", "service_id": "PXXXXXX"} - With urgency: {"title": "Login page 500 errors", "service_id": "PXXXXXX", "urgency": "high", "details": "Users reporting 500 errors on /login since 14:30 UTC. Error rate at 45%."}

add-incident-note: Add a note to a PagerDuty incident's timeline. Notes are visible to all responders and useful for documenting investigation progress, root cause analysis, workarounds, or resolution steps. The note author is automatically set to the authenticated user. Returns the created note. WHEN TO USE: "Add a note to the incident", "Document what we found", "Leave a comment on the incident", "Log that we restarted the service", "Add root cause to the incident". EXAMPLES: - Investigation update: {"incident_id": "P1A2B3C", "content": "Identified root cause: memory leak in worker process. Restarting pods."} - Resolution note: {"incident_id": "P1A2B3C", "content": "Resolved by scaling DB pool from 20 to 50 connections. Monitoring for recurrence."} WORKFLOW - Full incident lifecycle: 1. list-incidents with statuses=["triggered"] to find active incidents 2. get-incident to read details 3. update-incident to acknowledge 4. add-incident-note to document investigation 5. update-incident to resolve once fixed 6. add-incident-note with root cause summary.

list-services: List services in PagerDuty. Services represent monitored applications, microservices, or infrastructure components that can generate incidents. Returns service ID, name, description, status (active/warning/critical/maintenance/disabled), escalation policy, and associated teams. WHEN TO USE: "What services are in PagerDuty?", "Show me all monitored services", "Find the API service", "Which services are in critical state?", "What services does the platform team own?", or before create-incident (to get the required service_id). EXAMPLES: - All services: {} (no parameters needed) - Search by name: {"query": "API Gateway"} - Filter by team: {"team_ids": ["PXXXXXX"]} (get team IDs from list-teams) - Paginate: {"limit": 50, "offset": 0} NOTE: Service status reflects the worst active incident status: "active" = no open incidents, "warning" = only low-urgency, "critical" = high-urgency incidents firing.

Frequently Asked Questions about PagerDutyHow do I connect PagerDuty to Claude or ChatGPT?Create a free LearnToSpeak.ai account, add your PagerDuty credentials in the dashboard, and paste the generated OAuth URL into Claude.ai's custom connectors or ChatGPT's developer apps. The integration runs fully in the cloud — no desktop app, no CLI, no local install.Does it cost anything to connect PagerDuty?The PagerDuty integration is free during the LearnToSpeak.ai public beta. You only need a paid plan from Anthropic or OpenAI (Claude Pro/Max/Team or ChatGPT Plus/Pro/Team) since custom connectors require it on the AI provider side.Which AI assistants support the PagerDuty connector?Claude.ai (Pro, Max, Team, Enterprise) and ChatGPT (Plus, Pro, Team) both support the PagerDuty integration via the MCP (Model Context Protocol) standard. The same credentials work across both platforms — add the connector once, use it everywhere.How many PagerDuty tools does my AI get access to?Your AI gets 10 ready-to-use tools for PagerDuty, covering the most common read and write operations. Each tool is a discrete action the AI can call on demand — no multi-step prompting, no screen scraping, no workarounds.Is it safe to give an AI access to my PagerDuty account?Yes. Your PagerDuty credentials are encrypted at rest with AES-256-GCM and only decrypted in memory when the AI makes a request. LearnToSpeak.ai uses OAuth 2.1 with mandatory PKCE for the AI-to-platform connection, and you can revoke access instantly from the dashboard. We never store or log the actual tool responses returned to the AI.Why use LearnToSpeak.ai instead of running an MCP server locally?Cloud MCP servers work from any browser on any device — no Node.js install, no Docker, no local ports, no maintenance. Configure PagerDuty once in the dashboard and your AI connects from claude.ai or chat.openai.com directly. That's the entire value proposition: web AI assistants don't read your filesystem, they read our servers.What is the PagerDuty MCP server?The PagerDuty MCP server is a cloud-hosted integration that gives AI assistants direct access to PagerDuty through 10 tools via the Model Context Protocol (MCP) standard. It works with Claude, ChatGPT, Gemini, and any MCP-compatible AI — no local installation or Docker required.How do I connect PagerDuty to Claude via MCP?Sign up at LearnToSpeak.ai, add your PagerDuty credentials, and copy the generated MCP URL into Claude.ai's custom connectors (Settings → Developer → Custom Connectors). The cloud MCP server handles the connection — no CLI, no local server, no Docker.How do I connect PagerDuty to ChatGPT via MCP?Sign up at LearnToSpeak.ai, add your PagerDuty credentials, and copy the generated MCP URL into ChatGPT's developer apps (Settings → Apps → Advanced → Developer mode). Works with any ChatGPT Plus, Pro, or Team account.What can AI do with PagerDuty through MCP?PagerDuty offers 10 MCP tools covering Manage incidents, check on-call schedules, and monitor services in PagerDuty. Ask your AI to perform any of these actions in natural language — it calls the right tool automatically.What is MCP (Model Context Protocol)?MCP is an open standard that lets AI assistants like Claude, ChatGPT, and Gemini connect directly to external apps and services. LearnToSpeak.ai hosts cloud MCP servers so you don't need to install anything locally — your AI connects from any browser.Related MCP Servers

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